Return & Refund Policy

Innovabay.site
Contact: Support@innovabay.site

---

1. Eligibility & Timeframe

Customers have a lifetime guarantee to request a return of the product after receiving it.

All requests must be submitted by email with:

• Full name

• Order number

• Reason for return

• It will be necessary to send photographic and/or video evidence that clearly demonstrates the condition of the product, as well as proof that the item did not work, provided that it was used correctly by the customer, according to the instructions for use."

Requests submitted that do not comply with the required rules and conditions will be automatically rejected.

---

2. Return Conditions

For a return to be accepted, the product must be in the same condition in which it was received, including:

• No signs of misuse or physical damage

• All original accessories and components

• Proper packaging suitable for transportation

If the product arrives damaged, incomplete, or not in resellable condition, the refund will be denied, regardless of the reason provided.

---

3. Mandatory Product Shipment for Evaluation

Refunds will only be processed after the physical return of the product to our evaluation center located in Brazil.

• Return shipping costs are 100% the customer’s responsibility.

• We do not accept packages sent with “freight collect” or unpaid postage.

Once the return address is provided, the customer has 7 days to ship the product and send the tracking number.
If the tracking number is not provided within this period, the case will be closed without refund.

---

4. Product Evaluation & Approval

After the product is received, Innovabay.site has up to 15 business days to conduct a technical inspection.

Only after approval of this inspection will a refund be issued to the original payment method.

If evaluation shows misuse, missing parts, physical damage, or evidence contradicting the customer’s claim, the refund will be denied.
In such cases, the product will not be shipped back unless the customer pays the return shipping cost again.

---

5. Refund Requests Before Order Shipment

A refund before the product is shipped is possible under specific conditions:

• Order not processed yet: full refund

• Order already processed: cancellation is no longer possible; the customer must receive the product and follow the standard return procedure

Order processing may occur at any time after payment confirmation.
Once processed, refunds are only possible after return and evaluation of the product.

---

6. Incorrect Address, Delivery Failure or Non-Pickup

If the order is returned due to:

• Incorrect or incomplete address

• Delivery attempts not completed

• Customer not picking up the package

• Customer refusing delivery

No refund will be issued.
Reshipment will be offered at the customer's expense.

---

7. Promotional Products, Kits & Bundles

Orders containing:

• Discounts or promotional pricing

• Kit/bundle products

• Special offers

cannot be partially refunded.
The entire kit must be returned in full condition for evaluation.

---

8. Non-Refundable Items

Refunds will not be issued for:

• Used items or products not suitable for resale

• Products returned without authorization

• Items missing parts or accessories

• Goods returned without tracking information

• Packages arriving damaged due to improper packaging by the customer

• Promotional items marked as “final sale / no return”

---

9. Refund Timing

Once approved, refunds are issued within up to 10 business days.
Processing time by banks and payment platforms may vary and is outside the responsibility of Innovabay.site.

---

10. Policy Modifications

Innovabay.site may update this policy at any time without prior notice.
The applicable version will always be the one published on our website at the time of the request.

---

Quick Summary