Shipping Policy — Innovabay.site

This Shipping Policy outlines the shipping conditions, delivery timeframes, and responsibilities regarding purchases made on Innovabay.site. By placing an order in our store, the customer acknowledges and agrees with all the terms below.

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1. Order Processing

After payment confirmation, we begin internal order processing, which includes item separation, stock verification, logistics preparation, and shipment.

• Average processing time: 1 to 5 business days

• Orders placed on weekends or holidays will begin processing on the next business day.

Note: changes or cancellations may only be requested before processing begins. After this stage, the order will proceed normally to shipment.

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2. Shipping & Delivery Timeframe

Innovabay.site ships through national and international logistics partners, depending on availability and destination.

• Estimated delivery timeframe: 5 to 10 business days after shipment

• Maximum delivery timeframe: 30 calendar days, due to possible logistical delays, customs inspection, or operational variations from the carrier.

Important:
Delivery timeframes start after the product is shipped, not at the moment of purchase.

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3. Order Tracking

Once the order is shipped, the customer will receive a tracking number via email.

• Tracking updates may take up to 7 business days to appear in the system.

• It is the customer's responsibility to monitor the tracking information and ensure availability for delivery.

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4. Delivery Attempts & Incorrect Address

It is the customer’s exclusive responsibility to provide a complete and correct delivery address.

Innovabay.site is not responsible for:

• delays caused by incorrect or incomplete address information

• orders returned due to absence at the time of delivery

• orders not collected at the carrier’s facility when required

If the order is returned for any of the reasons above:

• reshipment costs will be charged to the customer

• no refund will be issued, as outlined in the Return & Refund Policy

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5. Possible Delays

The customer acknowledges that delays may occur due to:

• customs inspection

• strikes or service interruptions from delivery agents

• seasonal high demand (Black Friday, Christmas, etc.)

• adverse weather conditions

• situations of force majeure

Refunds are not issued while the order remains within the maximum delivery timeframe.

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6. Lost Packages

An order is considered lost only when:

• tracking status confirms the loss, or

• there has been no tracking update for 60 calendar days after shipment

In such cases, the customer may choose between:

• a replacement shipment at no additional cost, or

• a full refund of the amount paid

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7. Customs & Duties

In most cases, products arrive without additional fees.
However, if any charges are imposed by customs or local government authorities, the payment of such fees is the customer’s responsibility, according to applicable laws.

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8. Receiving & Verification

Upon receiving the order, the customer must:

• check the condition of the packaging

• verify that the contents match the order

If any irregularities are identified, the customer must contact support@innovabay.site  within 48 hours.

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9. Contact

For questions or support related to shipping and delivery:

Email: support@innovabay.site
Website: www.innovabay.site

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